Returns & Exchanges

At Garden Sprinkler Shop, we stand behind the quality of our irrigation systems and gardening solutions. We want you to be completely satisfied with your purchase of sprinklers, drip irrigation systems, and watering accessories. If you’re not happy with your order, our straightforward returns process makes it easy to exchange or return eligible items.

Our Return Policy

We accept returns and exchanges for most products within 15 days of delivery, including:

• Garden hose fittings and pipes
• Hose reels and watering systems
• Drip irrigation components
• Sprinkler heads and pop-up systems
• Irrigation controllers and timers

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Custom irrigation system parts that have been specially ordered or modified
• Opened irrigation chemicals or water treatment products
• Used gardening tools that show signs of wear

How to Return an Item

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

• Your order number
• Product name and quantity you wish to return
• Reason for return
• Whether you prefer an exchange or refund

Step 2: Prepare Your Package

Once your return is approved:

1. Repackage the item in its original packaging with all included parts
2. Include a copy of your order confirmation or packing slip
3. Securely seal the package to prevent damage in transit

Step 3: Ship Your Return

You have two options for returning your items:

1. Prepaid Return Label: For exchanges, we’ll email you a prepaid return label
2. Self-Arranged Return: For refunds, you may ship using your preferred carrier

Return Address:
Garden Sprinkler Shop Returns
3783 Locust View Drive
San Francisco, CA 94105
USA

Refund Process

Refund Timing

• Credit Card/PayPal: 3-5 business days after we receive and inspect your return
• Bank Transfers: May take 7-10 business days to appear in your account

Refund Method

Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). If you paid with multiple methods, we’ll refund each method proportionally.

Shipping Costs

• Original shipping fees are non-refundable unless the return is due to our error
• Return shipping costs are the customer’s responsibility unless exchanging an item

Exchange Process

For exchanges of equal or greater value:

1. We’ll email you a prepaid return label for the original item
2. Once received, we’ll ship your replacement product within 1-2 business days
3. For exchanges of higher value, you’ll only pay the difference

Damaged or Incorrect Items

If you receive a damaged item or incorrect product:

1. Contact us within 48 hours of delivery at [email protected]
2. Include photos of the damaged item or incorrect product
3. We’ll arrange for a replacement at no additional cost