Welcome to Garden Sprinkler Shop’s FAQ page! We’ve compiled answers to the most common questions about our water-saving irrigation products and services. Whether you’re a home gardener or commercial landscaper, find the information you need below.
Product Questions
What types of irrigation systems do you offer?
We specialize in comprehensive water-saving solutions including:
- Drip irrigation systems and micro spray systems for precise watering
- Pop-up sprinkler systems for lawns and large areas
- Complete garden irrigation kits for easy installation
- Professional-grade controllers and valves
- High-quality hoses, fittings, and reels from brands like Gardena and Hozelock
How do I choose the right irrigation system for my garden?
Consider these factors:
- Garden size: Micro systems for small beds, pop-up sprinklers for lawns
- Water pressure: Drip systems work well with low pressure
- Plant types: Different plants have varying water needs
- Automation needs: Timers and controllers save time
Are your products compatible with major brands?
Yes! Our fittings and system parts work seamlessly with Gardena, Hozelock, Rain Bird and other leading brands. Look for “compatible with” notes in product descriptions.
Ordering & Account
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
How can I track my order?
You’ll receive detailed tracking information via email as soon as your order ships. Track directly through:
- DHL/FedEx for express orders
- EMS for standard shipping
Can I modify or cancel my order?
Orders can be modified/cancelled within 1 hour of placement by emailing [email protected]. After processing begins (typically same day for orders before 2PM PST), changes may not be possible due to our fast fulfillment.
Shipping & Delivery
Where do you ship?
We ship globally except select Asian regions and remote areas. Our San Francisco warehouse ensures fast dispatch to North America, Europe, and Oceania.
What are my shipping options?
Express Shipping ($12.95 flat rate):
- Carriers: DHL or FedEx
- Delivery: 10-15 days after dispatch
- Ideal for time-sensitive projects
- Carrier: EMS
- Delivery: 15-25 days after dispatch
- Great for budget-conscious planners
Why does my international shipment require customs clearance?
All international packages include commercial invoices as required by law. While this may cause brief delays, our clear labeling helps speed the process. Duties/taxes vary by country and are the customer’s responsibility.
When will my order ship?
Orders process in 1-2 business days. Pro Tip: Orders placed before 2PM PST often ship same day! During peak season (April-June), allow extra processing time.
Returns & Warranty
What’s your return policy?
We offer a 15-day return policy from delivery date. Items must be unused in original packaging. Email [email protected] to initiate returns. Refunds exclude original shipping costs unless the return is due to our error.
What if my item arrives damaged?
Rare but covered! All shipments are insured. Email photos of damaged items to [email protected] and we’ll ship replacements immediately at no cost.
Do you offer product warranties?
Most products carry manufacturer warranties (typically 1-3 years). Specific warranty information is included with each product. Gardena and Hozelock systems often have extended coverage.
Commercial & Bulk Orders
Do you offer discounts for large orders?
Absolutely! Contact [email protected] for:
- Volume pricing on irrigation controllers and systems
- Custom shipping solutions for commercial quantities
- Business account setup with special terms
Can you source products not listed on your website?
Our San Francisco warehouse maintains extensive inventory. If you don’t see a specific irrigation component, inquire – we may be able to source it through our global supply network.
Still Have Questions?
Our irrigation specialists are happy to help! Email [email protected] or call our San Francisco office during business hours (PST).
“The Rain Bird sprinklers arrived in 12 days – faster than promised! Now my lawn is the envy of the neighborhood.” – Sarah K., verified customer